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We need more error details

edited Dec 3, 2019 3:02PM in General 1 comment

When I get my error notification emails like this:


Account: 483002
Environment: Production
Date & Time: 9/18/2009 8:11 am
Execution Time: 0.00s
Script Usage: 0
Script: Scheduled Automation Handler
Type: Scheduled
Function: ScheduledAutomationEntryPoint
Error: UNEXPECTED_ERROR
Ticket: fzr2ivhd17c03n7rbe5yn



I only get these when I catch an exception and there is no useful messages, I then throw it again to see if NetSuite will maybe pull a stacktrace or something.

Anyways, I've tried calling support and supplying the Ticket to request additional details and I never get anything from them.  What are we supposed to do when the "NetSuite Cloud" or "NetSuite Business Operating System" or "Current buzz name for NetSuite" misbehaves and we need to fix a problem?  Given the information above in that error notification how in the world can I fix the problem?

Steve Klett | Senior Developer
NetValue Technology

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