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Error:duplicate Keys

edited Dec 3, 2019 3:01PM in General 18 comments

ERROR:DUPLICATE KEYS
This record contains duplicate key or keys.
Please correct it before next update.

I have occasionally had web service calls to insert a customer record fail due to this error for "legitimate" reasons.  I would very much prefer the record to be inserted and turn up as a suspected duplicate that I can later merge, rather than having my integrations fail.

Lately though, I am seeing with disturbing frequency a customer *update* fail due to this error.  Is there any additional information I can refer to to determine what these "keys" are, and which values in particular contain duplicate values, or maybe some identification of the duplicate record?  As it is I'm at a loss, and I have orders failing to make it into NetSuite, which makes it difficult to bill them without a lot of manual data entry.

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