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customers order but get stuck as lead and order does not go through

edited Dec 3, 2019 3:00PM in General

We have had several customers contact us wanting to know where their order is.  When we look, they created an online record which is still set as a lead (would be set to customer if the order is complete) and they even have credit card information entered, so I know they went to the cart, but we have no order for them.

I have no idea how many customers have the same problem and have not contacted us.  Is anyone else having the same problems?

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