megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here!
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!

Attachments not working for online case form

edited Dec 3, 2019 3:00PM in General 1 comment

This one seems a little strange.  I'm having trouble with the "Upload Attachment" functionality for an online case form.  If I use the support form anonymously, the attachment upload works correctly.  If I use a customer login and file the ticket through the NetSuite Customer Center, the "Upload Attachment" box is grayed out - although it will allow me to browse for the attachment, the submitted case does not include the attachment.

I have a support ticket open with NetSuite (990347) - was curious if anyone else has seen this issue.  I'm guessing my permissions are somehow set up incorrectly, but my preliminary tests didn't reveal the correct setting.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders