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Can't add discount items to sales order - Started today

edited Dec 3, 2019 2:58PM in General 1 comment

The following error started this morning.
On computers  running Microsoft Windows XP, when users try to add discount items or a subtotal  to a sales order, when they click add to add it to the item list, it will not let them add it.  There is an error in the bottom left-hand corner of the browser.  The details of the error are:
Message: 'length' is null or not an object
Line: 1
Char: 40986
Code: 0
URI: https://system.netsuite.com/javascript/NLUtil.jsp__NS_VER=2010.1.0&locale=en_US.nlqs
This just started this morning.  I’ve had users reboot, clear cache, update their Internet Explorer to the latest version o f IE.  I’ve also tried it on Chrome and Firefox and get the same problem.  On a PC that was doing it, I logged in as a different user – one with full admin rights and still had the problem.  This does not happen on a PC that is running Windows 7.

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