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Urgent - Please help, locked out of NS

edited Dec 3, 2019 2:55PM in General 3 comments

Hi,

I have just added a role to my login and saved the record. At the same time I noticed that my email address in my employee record was incorrect and so I changed it to the correct email address.

A pop up appeared saying that I would need to use this email address as my login address (even though I have been using this address for months).

I now can't login to NS. I have reset the password by requesting a new one is sent to me but this does not work. I have tried logging in using both email addresses, the old password, the new password and everything inbetween.

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