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SuiteWorld brings thousands of innovators, builders, and leaders together to learn, connect, and shape what’s next. This October, explore how to build a stronger foundation for growth through inspiring keynotes, major product reveals, hands-on sessions, and unforgettable moments—all in one place for our biggest event of the year. Join us
Item mysteriously lost its web store categorization
A popular item dropped out of our web store. We didn't notice that it was missing until a customer asked where it went. So, we just missed about a month of sales for that item.
I went to examine the item in the NS back-end. When I looked at the item, I saw that it had NO web-store categories assigned to it. I looked at the item's system notes and it had no system notes about having its categories removed or changed. There was a system note about someone here changing the available colors (its a matrix item) and their color change occurred about the same time that the item LOST its categories (I'm guessing when it left the web-site based on sales). I asked the person mentioned in the system note about the items
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