Discussions
Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Explore new breakthroughs, sharpen your skills, and connect with experts who are shaping what’s next. Experience bold keynotes, interactive learning, and connections that span the global NetSuite community. Discover what's next at SuiteConnect Tour 2026.
Shipping estimates not working for free shipping methods
We currently charge customers a $3.00 handling fee in addition to the real time (or table-based) rates for our different shipping methods. We were planning on launching free shipping at the beginning of the year, with the following three shipping methods:
[LIST=1]
[*]Orders under 13 ounces - USPS First-Class
[*]Orders over 13 ounces - USPS Priority
[*]Orders with only DVDs - USPS Media Mail
[/LIST]
In order to accomplish this, we just setup the first 2 methods using basic shipping method rules and set their display name to the same thing (Standard USPS Shipping). In order to add support for Media Mail (customers cannot be trusted to select this only when applicable!), there is a script that is run when the user submits a new Sales Order that works like this: