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"S1", "S2", what do these defects mean?
Can anyone explain the naming scheme of Netsuite's defects? We've had things prioritized as an S2 before which seems to indicate that it's a priority. However we've had a defect prioritized as an S2 that has made no progress in over 4 months. And now we have an S2 defect which I reported a week ago, and it took 5 days for support to ask me for specific info for their developers --- info which I had already provided when I opened the ticket. Just trying to wrap my head around how Netsuite prioritizes things, and if those labels they
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