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Spam Reopening Case

edited Dec 3, 2019 2:51PM in General 6 comments

Hi all,

We have a case that keeps being reopened by a spambot - somewhere along the line, that particular reply-to address for this one case got on someone's spam list, and it's been reopened 120-some times in the last month or two. It's driving our sales reps nuts (not to mention screwing with their numbers a bit). NS support didn't seem to know how to stop it from reopening the case, or shutting the case permanently, or anything.

Has anyone else run into this? Any suggestions? Thanks!

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