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Problem with Suite Answers

edited Dec 3, 2019 2:50PM in General

For some time, I have been having problems with Suite answers.
Currently, for example, I enter  accounting in the
How Can we help you Box
45+ seconds later....I am presented with a list of topics.
I click the 1st one.   Creating Accounts

I then get an error dialog box stating:

Help is unavailable because your connection has timed out.
This help window will be closed.  Please log intot he application and
open the help window agian.


The 45 second+ wait for the list of topics happens with every browser I tested....The time out - only with  IE.
The performance problem alone really does not make me want to use the product.

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