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US/CAD Pricing is not displaying correctly using SALESPRICEHTML tag

edited Dec 3, 2019 2:48PM in General 3 comments

Our items have both US$ and CAD$ pricing, with quantity discounts, so we use the Netsuite tag "salespricehtml" to display quantity prices on each item page or on our price list pages.

http://www.reliance-foundry.com/bollard/all-bollards/R-7539-Bollard
http://www.reliance-foundry.com/bollard/reliance-foundry-bollard-price-list

99% of the time this works fine, but randomly some items get stuck and only display the CAD or US price, regardless of the currency the users selects on our site. Our sales people are getting several calls each week from confused/frustrated customers.




I've been watching this carefully for a few days, and it seems that at any moment, 2 or 3 (of around 200) items suffer from this problem. After several hours or a day or so, the items fix themselves, and then 2 or 3 different items have the problem. I've tested this on multiple browsers, multiple ISPs, multiple computers, etc. Our internal users are NOT updating these items.

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