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Case Internal Notes included in customer replies

edited Dec 3, 2019 2:48PM in General 3 comments

Hi,

Is anyone else seeing internal notes on support cases getting included in replies sent to customers?

We have had more than one customer call back and asking about details in the message history that they should not have seen.

We have verified that the internal messages are correctly set so are concerned that something is wrong in the system.

Thanks,

Brain

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