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Netsuite 'uptime' figures - status.netsuite.com

edited Dec 3, 2019 2:46PM in General 2 comments

Hello,

This is just a quick question to users in regards to Netsuite's downtime/ performance problems including the recent issues on Thurs/Fri.

Has anyone historically had any experience with Netsuite falling below their 99.5% guarantee over a quarter, and obtained a credit?

Does extreme slowness and hindered performance count as 'down time' or do they only count when the accounts can't be accessed? If its the latter, this doesn't seem right.

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