megaphone
Update your Profile with your Support type to get your Support Type badge.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Stay in the know of how NetSuite can help grow your business with our guides, webinars, and events. Subscribe Here
What Topic Should We Cover Next? Your idea could be our next feature—drop your suggestion now!
No Limits. Just possibilities. Join us for complimentary one-day events around the world and step into a future fueled by AI and limitless potential. Discover what's next at SuiteConnect Tour 2026.
Try Intelligent Payment Automation – Fee Free For Your First Month For more information, visit this thread.
Don't miss out on our Pop Quiz! You only have until tomorrow, March 17, 2026, 2:00PM ET to comment your answers.

Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Stay in the Know

Be sure you're subscribed to NetSuite communication to stay in the know about monthly happenings, updates and announcements. Subscribe

Tax Rules broken after 2014.1 and consequences with PayPal

edited Dec 3, 2019 2:46PM in General 1 comment

On April 25th I created case #1923632 Taxes are being charged on all orders. Before 2014.1 customers shopping on our web store were not charged tax when they used PayPal express as a checkout method.

After 2014.1 all customers are charged tax when they use PayPal express as a payment method. This can be seen in the attached images:
[ATTACH=CONFIG]n70[/ATTACH] [ATTACH=CONFIG]n71[/ATTACH]

We turned off PayPal express for this reason. This forced customers who wanted to use PayPal to select it as a payment method in the SiteBuilder check out. We promptly started receiving complaints from customers that they were experiencing checkout errors. We also started seeing duplicated sales orders in our system, even up to 12 sales orders for one purchase. We also began to experience orders that had been approved with POs sent to drop ship vendors suddenly being unapproved, only with PayPal orders.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 1 (Jan-Mar 2026)

This Week's Leaders

This Month's Leaders

All Time Leaders