Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more
Why are Netsuite support so unsupportive?
Without naming names, I have launched a case and I'm getting responses like "Kindly go to SuiteAnswers to search for the article." - As if I haven't tried that at length before attempting to contact support staff?
And when I suggested that I can't find the article she is referring to (very vaguely I might add...) I get "Can you please provide the keywords that you have used to search for the article?" - Seriously, how hard is it to point me towards the article. Netsuite support is a joke. Or at least the support I receive is. Perhaps there are helpful staff employed there. I certainly haven't seen them.
0