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Transaction email with wrong total sent, cannot trace it back

edited Dec 3, 2019 2:42PM in General 4 comments

We have an e-commerce platform that is integrated to Netsuite with FarApp. We  have certain orders saved as Invoice (Net 30 customers), and they seem to have this strange behavior. According to the order logs, order information came through Web Services with an inaccurate total, but the correct total was set at the end of web services communication. This is normally fine as we only care about the end result. But before the correct total was saved an email was sent out to the customer. So order of events went like this:

- (10:00AM) Web Services: New Order, set fields, set total $10

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