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Customer Record Problems when Saving Changes

edited Dec 3, 2019 2:41PM in General 3 comments

Our users are getting an error when trying to save some customer records that says the record has already been edited.  Our users lose their changes and have to start over.  This is being caused by a data sync that is happening in the background by Bronto.  Bronto is setting a couple of custom fields and when our user is in the same record the conflict occurs.

Has anyone had this type of problem before and is there a solution?  The Bronto people don't have an answer.

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