Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
smbXML: heirarchical customers
Hi, trying to import a case in smbXML using the caseEntityRefElement. XML excerpt:
<caseEntityRef> <parentName>307</parentName> <parentName>307:2</parentName> <name type="customer">307:12</name> </caseEntityRef>
and getting this error back:
"There are one or more records with the name [307:12] in this account. The type of record must be specified in the name reference. See the Developer's Guide for more information."
I thought I was doing that with the type="customer" attribute???????
0