Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Sales Order and automated scripts
Is it possible to create a script that will send an email to the customer depending on the item that was ordered? We have links to install videos that we would like to send automatically when a customer purchases a particular item. We were doing this manually, but many customers were being forgotten about. We really need an automated process.
Thanks
0