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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Check out this thread to learn more!
Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
system email templates to certain groups of customers
Is it possible to send different system emails to customers based on which customer submits an online case?
We have a group of customers that gets access to "premium" customer service that has a different phone number, procedures etc. When they create a case online, we'd like their automatic notification to be a little different than our standard case creation reply.
I have new, customized template created, but is there a way to apply it only to these customers, so that when they submit a case, they get a special message, but the rest of our customers still get our standard email?
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