Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Checking if a record is occupied
Hi all,
Is there a function that returns whether a record is currently being occupied by a user? We need this functionality so that we don’t have multiple users working on one record (we have a telemarketing system set up and don’t want more than one person calling the same customer)
At the moment I have a client side script that sets the status of the record to ‘Occupied’ and have this automatically saved on page load. We then unset this flag when the user is finished with the record. This method rather cumbersome and can easily result in records still being flagged as occupied but in fact they are not if a user forgets to manually unset the status.
0