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Checking if a record is occupied
Hi all,
Is there a function that returns whether a record is currently being occupied by a user? We need this functionality so that we don’t have multiple users working on one record (we have a telemarketing system set up and don’t want more than one person calling the same customer)
At the moment I have a client side script that sets the status of the record to ‘Occupied’ and have this automatically saved on page load. We then unset this flag when the user is finished with the record. This method rather cumbersome and can easily result in records still being flagged as occupied but in fact they are not if a user forgets to manually unset the status.
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