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Custom fields are not getting sourced onto case

edited Jan 8, 2020 3:44AM in SuiteCloud / Customization 3 comments

We have a couple of custom fields on the case record that are sourced from the customer record.

When a case is created from the UI, these fields are sourced and populated correctly.

However, if the case is created from an e-mail (e-mail to case creation feature), these fields don't get populated. And yes, the e-mail "from" address represents a valid contact for that customer; when the case is created, it references the right customer and contact.

We suspect that this was working before but stopped working recently. Is this a known problem?

We have entered case # 586152.

Thanks
Jan

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