Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 18, 2026, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 15 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Customizing Order Recieved Email
I want to add the "item Name/Number" field into the email that sends to us when a new order is made, but when you go to customize the email that it sends out, you can only customize where the items are placed in the email (known as {4} ) .
Is there a place than I can customize this {4} variable ? or just set up a new email template to send out completely .... this is aweful.
Any help that can be given would be great
Thanks
0