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SuiteWorld October 6 - 9, 2025: Agenda Builder is live!
Read on for the latest updates including:
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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
Custom CRM Fields in System Email Templates
I have several custom CRM fields and I would like to customize the "new Case Customer Notification" email template to include these fields.
I understand how to refer to the standard items like:
Case #<NLCASENUMBER>
But can I refer to custom CRM fields in order to pass on critical information on the email template vs having the customer open the whole case.
The standard template only shows the "subject" and Message History.
We use the cases to track maintenance on Yachts and we would like to include some of the custom fields such as Engine Hours, Maintenance Status, etc on the email notification.
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