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Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!
Check out this thread to learn more!
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Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
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How to route order fullfillment email replies to NS?
Background
TedUnlimited LLC is in the process of implementing NS and has commissioned a third party developer to devise a custom email fulfillment notification process as a workaround for the shortcomings of the NS order fulfillment email native solution. This custom solution entails utilization of a standard email template and script that executes upon saving the order fulfillment record.
Issue
The script is hard-coded to send the email from shipping@tedunlimited.com, however, customer email replies to the order fulfillment email notification are not routed to our NS instance. Is there any way to accomplish this? One of the main reasons that we chose NS is the robust CRM with the ability to capture email replies.
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