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Max date Criteria ? - Sending pick-up reminder emails

edited Jan 8, 2020 3:34AM in SuiteCloud / Customization 3 comments

I am looking to create a workflow to send weekly reminder emails to customers to pick up their goods. This is after they have received their "mark packed" fulfillment email and still haven't responded after a week.

Does anyone know how to create criteria that only finds customers who don't have a recent email ?

The closest I have come is returning multiple message results because I haven't figured out a way to find the latest message that meets the criteria.

I can't use max and a date, such as:

Formula(date):

max(case when ({messages.messagetype}='Email' and INSTR({messages.subject}, 'Pick-Up')) then {messages.messagedate})

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