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Internal NS customization request forms

edited Jan 8, 2020 3:34AM in SuiteCloud / Customization 2 comments

Hi all, nearly all of our employees regularly request changes in NetSuite - we'd like to move to a more formal change request process (similar to Support Cases, which we currently manage our customer relationships with).  The

Can anyone suggest a process which has worked well? Is anyone simply using Support Cases to this end?  Should I look into the Knowledge Base functionality?  We'd like the change process to begin with a request submitted by non-Admin employees.

Thanks for your attention and help

- Liz

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