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Inbound Email problem

edited Jan 8, 2020 3:34AM in SuiteCloud / Customization

Hi All

I have a BeforeSubmit script that runs on Inbound Email and parses text from the body and uses it to log a call.
All good when the email is sent to tickets@test.com. Incoming email logs the call and informs the customer of the new call.
However, if the email comes in with a CC or a BCC to tickets@test.com, NetSuite sees the recipient as "Undisclosed recipients:;". The ticket is logged, but NS doesn't inform the customer.

Any ideas?

Neil

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