Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
New AI Community Guidelines. Please review and follow them to ensure AI use stays safe, accurate, and compliant.
Please note that on Saturday, April 11, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 30 minutes. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Inbound Email- Change recipient field?
We have a BeforeSubmit script that runs on inbound emails that come from our SNMP monitoring system.
The emails used to be sent to tickets@blah.com, but a change has meant the emails now come BCC'd to tickets@blah.com, so Netsuite sees the recipient as "Undisclosed Recipient".
I'm trying to write a script to force change this field, but it doesn't seem to work.. Any ideas?
var rec = nlapiGetNewRecord();
var newrecipient='tickets@blah.com';
rec.setFieldValue('recipient', newrecipient);
0