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Please note that on Friday, March 20, 2026, at 8:00 PM Pacific time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
User Notes: Customization Possible?
We make extensive use of user notes to keep all staff current on our vendors and customers. A saved search emails everyone a "User NOtes Digest" of the previous day's entries.
Question: Is there any way to customize user note fields so as to limit user digest including *all* user notes? Example is we want to send out all user notes for customers and vendors but NOT user notes made on, say, an employee record.
Thanks in advance for any thoughts!
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