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Brainstorming....Any thoughts?

edited Jan 8, 2020 3:30AM in SuiteCloud / Customization 1 comment

We have a client who currently leverages Support Cases. Their latest ask is for a unique URL per case to be embedded in support emails that allow their customer to click and get limited case information; essentially a case summary.

e.g. Case Number, Title, Summary, Activity, Closed date.

They are saying the case contacts / logins are getting to be too much to manage for "high priority, casual viewers". They will always require customers to login to view/update cases.

Any thoughts?

I thought about trying to figure out a way to leverage an externally available suitelet but dont know how far I can go with that.

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