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a reminder about customer service
This is a reminder about customer service. Never argue with your customer.
Even if your customer is wrong. What is wrong with businesses these days ? It is not just NS, although I do run into it. I've been using NS since November of 2001. NS has many new employees. If I distinctly remember something from way back when, and should customer service argue with me that it was never a feature ? should they argue with me that I set some custom setting, when I'm probably the most plain-jane business running NS?
I must be getting old and cranky, and 48 was never considered "that" old.
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