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Matching support e-mails based on individual instead of company name?

edited Dec 13, 2019 11:47PM in General 3 comments

Since we can define customers as individuals instead of companies can we now match the 'customer support' e-mails matched based on individual's e-mail instead of company name? If so how?
I do not like all of my customers to go as anonymous customers since we are mostly doing business directly B2C.

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