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Problem with Global Search, Product Names and Support Cases

edited Dec 13, 2019 11:41PM in General 1 comment

When we first got NS up and running, I was all about the Global Search.

I would type in the name of the product, hit enter - and as long as there was only one search result...

But now after using it for several years, it seems we have thousands of support cases that all contain the names of our products.

I know that one can use wildcards to zero in on a product or customer in a global search, but that takes thought...

And since we NEVER global search for a support case, is there any way to restrict the cases from showing up in the global search results?

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