Discussions

Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Expand your NetSuite knowledge by joining our Ask A Guru Live sessions. RSVP on this event now.
Don't miss out on our Question of the Week! You only have until tomorrow, October 9, 2025, 2PM ET to comment your answers and earn rewards! Click here for more details.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
SuiteWorld October 6 - 9, 2025: Agenda Builder is live!

Read on for the latest updates including:
• Agenda Builder launch
• SuiteWorld On Air registration
• New NetSuite Prompt Studio Contest
• And more!

Check out this thread to learn more!
Going to SuiteWorld? Connect with SuiteGurus—Your NetSuite Product Experts!

Don’t miss your chance to meet our SuiteGurus—NetSuite Support professionals and subject matter experts with extensive experience in select product areas, including OneWorld, Advanced & Basic Accounting, Supply Chain Management, Receivables & Payables, CRM, Account Administration, and the SuiteCloud Platform. Full Conference attendees can prebook exclusive 30-minute one-on-one sessions for your product questions.
Spots are limited! Register through your Agenda Builder and find SuiteGuru under Agenda Enhancements.
On Friday, October 10, 2025, at 8:00 PM Pacific Time, our Case Management System will undergo a scheduled maintenance for approximately 4 hours. During this time, case creation via SuiteAnswers will be unavailable and inbound calls will be routed to Customer Service.
Share Your SuiteWorld Experience & Earn a Special Badge!

2009.2 computes commission differently, we suddenly owe reps thousands

edited Dec 13, 2019 11:41PM in General 1 comment

Folks,

When I went to authorize this months commissions, I found that I had commissions due to our sales reps dating back to the day we first started using the commissions module.

Once I got over the panic of the thousands of $$ owed and dug into the transactions, it became clear that the commission due was a small delta from what was previously authorized. NetSuite was doing the commission calculation differently now, throwing off the entire history of previously authorized commissions.

Digging deeper, it seems to come down to the costing of drop-shipped POs. In 2009.1 NetSuite used the actual cost of item that was actually fulfilled - the purchase/billed price of the drop-ship purchase order we submitted to our vendor. I have traced about 10 transactions in detail and they all show this pattern. But now in 2009.2 it's just using the item cost that's defined in the item record. We fulfill from 4 or 5 different vendors, all with different prices, so it's the actual cost that matters to us ... the item record cost is pointless and incorrect!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders