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Payment Hold - Backordered Items

edited Dec 13, 2019 11:40PM in General 5 comments

We just ran into a situation with a Payment Hold on a Sales Order that confuses me.  90% of the SO has parts that were back ordered, yet even with the SO on hold, Netsuite told us to Order these parts (thru the Order Items option).  Is that correct?  Shouldn't the backordered items have not appeared in that list because the SO was on hold? 

I'm looking for confirmation from Netsuite as to how the Payment Hold feature is designed when it comes to Backorders.

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