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Shipping w/two user rolls

edited Nov 25, 2019 10:53AM in Accounting / ERP

I have 2 user rolls in Netsuite.  When I shipped in 1 roll, it does not update the other roll.  Therfore, the systems prompts me to ship and bill the order again.  This is a huge problem b/c it causes double shipments and double billingthe customer.:mad:  Since it takes so long to get a response from support, does anyone else have this problem? Not to mention, this problem is affecting the inventory.

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