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Voided UPS Tracking numbers

edited Nov 25, 2019 10:52AM in Accounting / ERP 2 comments

Ok, here's a stumper:

Today we had a sales order that was fulfilled; then, per the customer's request we needed to change the address.  So we deleted the item fulfillment, (voiding the UPS number) adjusted the sales order and re-fulfilled.

Bizarrely, while UPS shows the original tracking number as voided, it still appears on the sales order, along with the new number.  I don't recollect this behavior in the past, and haven't been able to reproduce it again with test orders.  Is this supposed to happen?

While we're on the topic, is there a simple way to see all the UPS tracking numbers that were voided on a particular day?  I suspect that there's a custom search that could be made with item fulfillment records, but was hoping there was something more direct, perhaps tied to

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