Discussions
When is a sales order paid?
I am really struggling with the following:
We do B2C business on the web and on the phone, and by mail. We also do B2B on the phone and by mail, fax etc.
Most (by number) of our customers pay up front by Credit Card. Some pay by Check.
The bigger value boys have trade accounts and settle on Net 30 days.
The sales order form necessary to deal with any Credit Card order has a payment sub-tab.
When that order is invoiced, the existence of the payment sub-tab releases the credit card authorisation and generates a Cash Receipt. Which is great if there was a credit card in the first place. However, where, for example the customer is on credit terms, even though nothing is entered on the Payment sub-tab, invoicing STILL generates a Cash Receipt.