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Shipping cost when there are multiple fulfillments from one sales order

edited Nov 25, 2019 10:52AM in Accounting / ERP 3 comments

We have been experiencing an issue where about 10% of the time our shipping costs for a fulfillment are not copied over to the invoice. The fulfillment shows the correct shipping cost which was manually keyed in. When you click save and bill or bill the invoice shows zero shipping cost.

We filed a case with support and they came back a couple days later saying that this is by design when the sales order has more than one fulfillment.

Here is the response:


Thank you for contacting NetSuite Customer Support regarding your problem as documented on Issue 111494: Transactions > Sales > Fulfill Sales Orders > List > Edit Shipping Cost > Bill Sales Order > Shipping Cost is not carried forward to the invoice.

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