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Invoice created although CC information provided

edited Nov 25, 2019 10:52AM in Accounting / ERP

I created sales order via an xml import. The payment method on the Sales Order was credit card, but when the Sales Orders were billed, an invoice was created rather than a cash sale with the corresponding Credit Card transaction.

What do I need to change on the Sales Order import to correct this? I've specified that the charge has been authorized (a separate system authorizes the card), but I don't have the authorization code. Could this be causing the problem?

Anyone run into NetSuite not creating the Cash Sale and charging the card although the CC info has been provided?

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