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Adding tracking info to fulfillment email

edited Nov 25, 2019 10:50AM in Accounting / ERP

When our vendors fulfill our drop ship POs, we receive carrier and tracking or pro numbers. We then Fulfill the sales order, which is set to auto-send an IF email to the customer that reads:  "Dear X,Your order, number SO12345, has been fulfilled and is en route to you. Click here to track your order at UPS, FedEx, or other carrier. If you have any questions, please feel free to call Customer Service toll-free at 1-800-555-1234, or simply reply to this message. Thank you for your business. Sincerely..."

Unfortunately, clicking "here" leads to nowhere. Pasting the tracking info into ANY of the available fields does not work either---no data is added to the email. I want to save them the trouble of asking, and us the trouble of responding. Makes us look unprofessional, or worse.

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