Discussions
Stay up-to-date with the latest news from NetSuite. You’ll be in the know about how to connect with peers and take your business to new heights at our virtual, in-person, on demand events, and much more.
Now is the time to ask your NetSuite-savvy friends and colleagues to join the NetSuite Support Community! Refer now! Click here to watch and learn more!
Update your Profile with your Support type to get your Support Type badge.
Uncover the power of data with the Analytics Hub —your ultimate guide to mastering NetSuite Saved Searches and Reports. Simplify the complex and unlock your organization's true potential. Dive into the Analytics Hub now and soar to new heights!
To help you get the most out of your 2025.2 Release Preview account, review the topics outlined in the 2025.2 Release Preview Guide.
Nominate Your Peers for NetSuite Support Community's Choice of the Quarter! Submit your nomination today.
Intelligent Payment Automation version 1.0.3 is now available in the SuiteApp Marketplace. The SuiteApp, powered by BILL, lets you automate payments, manage vendor details, and bank account information within NetSuite. Learn more

Adding tracking info to fulfillment email

edited Nov 25, 2019 10:50AM in Accounting / ERP

When our vendors fulfill our drop ship POs, we receive carrier and tracking or pro numbers. We then Fulfill the sales order, which is set to auto-send an IF email to the customer that reads:  "Dear X,Your order, number SO12345, has been fulfilled and is en route to you. Click here to track your order at UPS, FedEx, or other carrier. If you have any questions, please feel free to call Customer Service toll-free at 1-800-555-1234, or simply reply to this message. Thank you for your business. Sincerely..."

Unfortunately, clicking "here" leads to nowhere. Pasting the tracking info into ANY of the available fields does not work either---no data is added to the email. I want to save them the trouble of asking, and us the trouble of responding. Makes us look unprofessional, or worse.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!

Leaderboard

Community Whiz

Quarter 4 (Oct-Dec 2025)

This Week's Leaders

This Month's Leaders

All Time Leaders