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Double stock error - received in error.

edited Nov 25, 2019 10:50AM in Accounting / ERP

I inadvertently received stock from a supplier and then fulfilled my customer order and then billed him.

To reverse this mess I first refunded the customer, which returned the item to stock, I then cancelled the fulfilment, which added another item back into stock and then cancelled the purchase order receive, which removed 1 item from stock.

However the system now shows one 1 item in stock.

I have to do an inventory adjustment to get rid of this item.

What is the correct method of unwinding this error, such that I don't end up with extra stock on the system?

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