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What is the best way to track product returns and replacements?

edited Nov 25, 2019 10:49AM in Accounting / ERP 8 comments

We currently use advanced inventory and serialized inventory for products.   If we ship a unit to one of our dealers and it arrives DOA, we generate an RA from the invoice, we remove the amount so the customer is not credited, and we then create a new shipment for $0.00.   We rarely refund customers since they just want replacement units ASAP.

Is this the best way to handle these types of transactions?

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