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Calculate Shipping not always working
We don't have a web store, but we do have NetSuite linked with FedEx and use Calculate Shipping to give customers a quote on shipping costs. It has worked almost flawlessly until just recently. Now sometimes when you click on the Calculate Shipping button, it comes up with $0.00 for shipping cost. It doesn't matter which FedEx service you select, it stays at $0.00. Even if you try again 24 hours later, still the same. I can enter another order with exact same items and ship-to address, and that one will calculate successfully, but the one that initially calculated $0.00
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