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Confirmation email blocked as spam?

edited Nov 25, 2019 10:48AM in Accounting / ERP 1 comment

We are finding that all confirmation emails, fulfilment notices and invoices etc sent to customers with virgin.net or virginmedia.co.uk are being rejected by their servers. I tried to speak to Virgin support but they won't talk to me as I don't have a virgin account and I am supposed to get my customer to call their support line and sit on hold for xxx minutes!

Is the Netsuite mail server on a blacklist? Her is a typical rejection notice, I have removed my email customers address.

This is the Postfix program at host nmail1.netledger.com.

I'm sorry to have to inform you that your message could not

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