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Free Shipping if total order is over - Calculating incorrectly?
Have a shipping item linked to Fedex Ground realtime rates.
Check "Free if total order is over". Put in $200.
The calculation in practice is proving to be more sophisticated than we want.
What we want: if the amount before shipping/tax is <$200, add realtime shipping rate calculation. Thus if the pre-shipping amount is $199, and shipping is $15, go ahead and add shipping.
What we are getting: if the total order, including calculated realtime shipping rate, is >$200, shipping is listed as $0.00.
Thus I have a $185 order calculating shipping as $0.00, while a $180 order calculates shipping at $17.20.
Is there a preference to change this to the more simple free shipping calculation we are looking for? I could have sworn it calculated it via the simple method for us before.