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How can I link Sales RA's to Vendor RA's for drop shipped items?
Hi,
We mainly mainly sell drop-ship items. If a customer wants to return an item, we get a returns authorisation from our supplier, and issue a returns authorisation to our customer. The supplier arranges for a carrier to collect the item, the supplier issues us with a credit and we issue the customer with a credit.
It appears to me that we have to do this as two separate transactions is this correct? I.E. we enter a vendor return authorisation selecting 'drop ship' against the item. We then enter a separate sales return authorisation. We have to mark the sales RA as 'received' and the suppliers RA as 'shipped/received' and then issue a credit note to our customer whilst waiting for a credit from our supplier.
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