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Discounts Ignored for COD Amount Due and Free Shipping Amount

edited Nov 25, 2019 10:47AM in Accounting / ERP

Is anyone frustrated with NS failing to calculate order amounts correctly for the purposes COD Amount Due and determining free shipping threshold?

It is a major design flaw! Discounts are ignored for calclating the COD amount due on fullfillements. NS does not consider the discount for this purpose.

If you are running a 40% off promo, the customer orders a $1000 worth of merchandise and is entilted to a 40% off discount. However, NS ignores the discount and passes the full $1000 to the COD Amount Due field. Customers really love this one. They expect a $600 order and have UPS demanding a $1000 for the package.

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